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Order cancellation may be granted as long as your items have not already been delivered. Additionally, we cannot combine orders or add pieces to an existing order once it has already been placed. Please also note that we cannot change shipping addresses for these third party items, so check your order carefully. If you have purchased a Spark bundle that includes a carrying bag or third-party items (such as headphones or in-ear monitors), please note that these items might ship separately in most cases and may arrive on different days. Please note that there may be minor delays for international deliveries due to COVID-19. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions.

Please allow extra time for orders to be processed during public holidays and promotional periods.In this instance, please expect your order to arrive the next business day. , Positive Grid is currently unable to service this area - we are working on this and hope to reach you soon! Unfortunately, We currently cannot deliver to P.O.

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To view the full list of countries that we currently deliver to, please see our international delivery. Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it. To ensure the security of purchases, Positive Grid may need to contact you to validate your order or address, which may cause delays in shipping your order. The estimated shipping time for your Spark order will depend on your region, and transit time may vary depending on inventory availability and your proximity to our distribution centers.

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